Incidents | PastaHR

Gateway timeouts on *.pastahr.com

Sun, 10 Aug 2025 11:56:00 -0000

We've monitored the systems and everything is fully operational again. We've also found the root cause of this issue and already deployed first measurements to make sure this doesn't happen again. We will further improve our infrastructure over the coming weeks to further minimize the risk.

Gateway timeouts on *.pastahr.com

Sun, 10 Aug 2025 11:06:00 -0000

The issue is resolved - however, we keep on monitoring and are stress testing the infrastructure.

Gateway timeouts on *.pastahr.com

Sun, 10 Aug 2025 10:42:00 -0000

We are investigating an issue with our infrastructure. Currently, no applications can be started and login does not work. Chats are still working.

Slow chat response time

Wed, 06 Aug 2025 09:32:00 -0000

Chat response times returned to normal. We keep on monitoring the situation.

Slow chat response time

Wed, 06 Aug 2025 09:14:00 -0000

Currently chat response times appear to be slower than normal. We are investigating the issue and will follow up with updates once we have more information.

Login codes not sent out

Mon, 14 Jul 2025 07:56:00 -0000

Login codes are sent out again and the issue is resolved. We apologise for any inconvenience caused and will continue to monitor the situation.

Login codes not sent out

Mon, 14 Jul 2025 07:46:00 -0000

We are currently investigating an issue with our authentication provider Auth0. After a login is initiated no login code is being sent out.

Performance degradation

Tue, 29 Apr 2025 18:21:00 -0000

We have resolved the issue and are closely monitoring the system. We apologise for any inconvenience cause. If you have any questions, do not hesitate to reach out to us at any time.

Performance degradation

Tue, 29 Apr 2025 17:50:00 -0000

We noticed slower network responses of our system and are currently investigating the issue. We apologise for any inconvenience caused and will keep you updated on this thread.

Messages sent out with a delay

Wed, 02 Apr 2025 08:15:00 -0000

We have resolved the issues - messages are sent without any delay again. However, we are still closely monitoring the status. We apologise for any inconvenience caused.

Messages sent out with a delay

Wed, 02 Apr 2025 07:49:00 -0000

We have found this issue and are working on a fix.

Messages sent out with a delay

Wed, 02 Apr 2025 07:42:00 -0000

We are currently experiencing some delays when starting applications. We are investigating and keeping you posted.

Notification Email Degraded Performance

Fri, 21 Mar 2025 10:23:00 -0000

Brevo resolved the issue, all services are now functioning as expected. Thank you for your understanding.

Notification Email Degraded Performance

Fri, 21 Mar 2025 08:56:00 -0000

Our email provider, Brevo, is currently experiencing degraded performance in sending out emails. Temporarily, chat email notifications might be sent out with a delay or never sent. Verification code emails are sent out over a temporary email: PastaHR support@pastahr.com via auth0user.net. Please check your spam folder if you are not receiving them. WhatsApp applications are not impacted. We will keep you updated.

Messaging currently degraded

Wed, 12 Mar 2025 09:57:00 -0000

The issue was due to downtime of our infrastructure provider Upstash. They have resolved the issue and everything is running normally again. Find more information here: https://status.upstash.com/incidents/9vn793fpyt18 We apologise for any inconvenience caused.

Messaging currently degraded

Wed, 12 Mar 2025 09:32:00 -0000

We have identified that messages are currently only sent out with a delay. We are already working on a fix and will keep you posted here.

Service is currently degraded

Thu, 06 Feb 2025 08:35:00 -0000

We have identified the issue and resolved it. Everything is running normally again. We keep monitoring the system closely for any other issue. We apologise for any inconvenience caused.

Service is currently degraded

Thu, 06 Feb 2025 02:30:00 -0000

We are currently seeing some problems with logins and on desktop starting the application sometimes doesn't work. We are investigating and fixing the issue as soon as possible. We apologise for any inconvenience cause and will get back with updates here.

Chat responding slower than usual

Wed, 13 Nov 2024 10:57:00 -0000

We have pushed the fix to resolve the issue.

Chat responding slower than usual

Wed, 13 Nov 2024 09:46:00 -0000

The problem has been identified by our infrastructure provider and they are working on a fix. Find more info here: https://status.upstash.com/

Chat responding slower than usual

Wed, 13 Nov 2024 09:18:00 -0000

We have identified that our chat is responding slower than normal. We have identified the issue with one of our infrastructure providers and are already working on a temporary fix.

Login emails delayed to to problem at Brevo.com

Sun, 20 Oct 2024 16:40:00 -0000

Brevo has resolved the issue! Everything works normally again.

Login emails delayed to to problem at Brevo.com

Sun, 20 Oct 2024 15:39:00 -0000

Our email provider is currently facing problems. Therefore, emails are only sent out with a delay. Please reach out to support@pastahr.com if you need to log in and don't receive an email. Find more information here: https://status.brevo.com/

Integration service currently degraded

Fri, 18 Oct 2024 09:11:00 -0000

We have fixed the problem and the ATS integration service should work normally again. We are currently ensuring that any applications that could not be stored are stored in the ATS. We apologise for any inconvenience caused.

Integration service currently degraded

Fri, 18 Oct 2024 08:22:00 -0000

We identified an issue with our ATS integrations service. We are already working on the fix and will keep you updated. Note: No data is lost, there is only a delay when storing the data in the ATS.

Passwordless login temporarily unavailable

Mon, 30 Sep 2024 08:24:00 -0000

The problem at Brevo is resolved and all authentication emails go through the normal again.

Passwordless login temporarily unavailable

Mon, 30 Sep 2024 07:28:00 -0000

We have set up an alternative email provider which will work as a temporary solution. Temporarily emails will be received through . If you don't see any emails after login please check spam. We will update here once the emails go through the normal pastahr.com domain again. Apologies for any inconvenience caused.

Passwordless login temporarily unavailable

Mon, 30 Sep 2024 07:15:00 -0000

Due to an issue with our provider for transactional emails Brevo (Sendinblue) currently OTP emails for our passwordless connection do not work reliably. Brevo is actively resolving the issue. Find more information here: https://status.brevo.com/

Issue with display of conversations in frontend

Wed, 14 Aug 2024 19:18:00 -0000

Based on our thorough analysis (looking at all the root data from our sub-processor MessageBird over the last 6 days) we have identified a small amount of conversations that were still not displaying in the frontend. We now have recovered 100% of still missing conversations and all affected messages were restored. For a small subset of those messages candidates did not finish their application. If the person would want to continue their started application, they have to restart it from the beginning. Otherwise everything should work as expected. We apologise for any inconvenience caused. We will conduct a thorough post mortem analysis with the engineering team in the next few days.

Issue with display of conversations in frontend

Wed, 14 Aug 2024 10:52:00 -0000

We have restored all the conversation data successfully. All the chats should be displayed normally in the frontend now. We will run last checks in the coming hours to verify that all data is displayed correctly. Furthermore, we will further analyse the root cause of this problem and conduct an in depth post mortem in the upcoming days. We will keep you updated on that. Lastly, we want to apologise for any inconvenience caused. Please reach out at any time to support@pastahr.com if you have questions or have an issue.

Issue with display of conversations in frontend

Wed, 14 Aug 2024 07:48:00 -0000

We are working on restoring all the data that is currently not shown in the frontend from daily automatic backups. We will keep you posted on the progress.

Issue with display of conversations in frontend

Tue, 13 Aug 2024 21:49:00 -0000

We have fixed the issue and new chats that are started will be displayed normally. All systems are up and running! Due to the issue, conversations from the 13.08.24 are temporarily not available. We are still working on restoring all the data and will keep you posted with updates. Until this is resolved applications that were started on 13.08.24 and not finished within this time, have to be restarted until all data is restored. Importantly, only conversation data was impacted due to this issue. No data of candidates or applications that were finished were ever unavailable. Besides the update until all data is restored, we will also follow up with an in depth post mortem and explanation of the problem once it is resolved.

Issue with display of conversations in frontend

Tue, 13 Aug 2024 19:45:00 -0000

We have identified the issue and are working on a resolution.

Issue with display of conversations in frontend

Tue, 13 Aug 2024 18:35:00 -0000

We have identified and are investigation an issue in the frontend which causes that conversations are not properly loaded.

Issue with starting applications

Thu, 09 May 2024 16:45:00 -0000

We have resolved the issues! We will investigate the impact of this problem further and notify any candidates that were affected. We apologise for any inconvenience caused!

Issue with starting applications

Thu, 09 May 2024 16:14:00 -0000

We have identified the issue and are working on a fix to resolve it.

Issue with starting applications

Thu, 09 May 2024 15:30:00 -0000

We've identified an issue that in some cases applications cannot be started. We are currently investigating and will keep you posted.

SSL issue on the Web App

Tue, 09 Apr 2024 09:04:00 -0000

The SSL issue is resolved and people can log into the web application normally again. We apologise for the inconvenience caused.

SSL issue on the Web App

Tue, 09 Apr 2024 08:55:00 -0000

We've identified an issue with the SSL certificate of our web application. We already pushed a fix which should be propagated in the next minutes.